3-11-2013
LinkedIn Recommendation
Jan Korb has endorsed your work as President at Macintosh Computer Consulting.
Details of the Recommendation: "Eric has been our Mac tech for 10+ years. He is extremely helpful in identifying system needs, troubleshooting, maintenance and providing options and estimates for purchases and upgrades. Eric makes maintaining our system turn-key, and is has added value to our team for many years."
Service Category: IT Consultant
Year first hired: 2001
Top Qualities: Great Results, Expert, High Integrity
4-7-2012
I am most pleased with Eric Francis' expertise in Mac technology. He is prompt, professional and friendly. Eric is informative to the customer concerning computer problems. His technical ability has always solved my computer problems. I recommend Eric Francis with complete confidence.
Albert E. Rossi. Jacksonville, FL
5-11-2012
After having tried another MAC service provider in the area, and being sold a bill of goods to provide all types of service and support I didn’t need, I called Eric. I was looking for routine service and support for my small home business as well as my personal computing needs. For more than a year, Eric has provided the most responsive, honest and educational MAC support that I could have ever asked for, without requiring me to sign a contract for unnecessary services.
Eric has provided both excellent routine support for my business and every day computing needs, as well as beyond excellent support when my MAC unexpectedly crashed. Eric advised me on how to move forward after the crash, restored my system and data, and created a more secure computing environment than ever before. His responsiveness in this situation was unparalleled. He was truly a lifesaver.
Not only does Eric provide great service and support, I trust that he will provide me with honest advice at an extremely reasonable price. Finally, I find that each opportunity that I have to work with Eric, I come away knowing more about my MAC, data storage, and general computing environment (including my iPhone) than I did before he came.
Susan Little
12-1-2010
I call Eric The Miracle Worker. He is THE BEST!!! I appreciate so much how he went above and beyond the normal to diagnose the problem on our 2006 IMAC so that we didn't have to replace it at this time. (Another tech company was not able to diagnose the problem.) Eric is a pleasure to work with, always on time for appointments, and the "turn around time" for repairs is very quick. He has a tremendous depth of technical knowledge, and the added ability of being able to explain it to this very non-technical computer user. When I need computer help again Eric is definitely the one I will call.
Margaret Stanley
9-1-2009
I have known and worked with Eric since he was the Macintosh Systems consultant at my employer's offices nearly 10 years ago. Since then, Eric has helped me with installation, troubleshooting and upgrades to make my Macintosh home computers perform in the best possible manner.
My home system is absolutely essential to managing the project challenges in my profession away from the office. Eric understands that critical link and has always been prompt and responsive with both his advice and his time in working on my Macintosh systems when necessary.
Most importantly, Eric works with me in a way that helps me to understand with him the path to solving technical issues when they arise. As knowledgeable as he is, he wants to empower his customers with a better understanding of their computer systems - and that helps me to do my job better!
Mike Barnhart
8-4-2009
I call Eric my computer guru. His in depth knowledge of the Mac computer and other components such as storage drives, etc. fills me with confidence, and the relief that comes with knowing my computer challenges will be carefully thought through and resolved in a timely manner."
Year first hired: 2005 (hired more than once)
Top Qualities: Personable, On Time, High Integrity
Lynn Curtin
7-17-2009
We have a fairly complex network in our department with 20 artists working from Mac servers and using primarily Adobe programs with unique plug-ins for automated pagination. Last year was a nightmare for us -- with a failing server and a drastically increased demand for output. We went through several consultants who only made matters worse for us. Finally, Eric came in and saved the day. He has more knowledge in the area than anyone who came before him (some at a much higher hourly rate) and not only did he resolve the problems we were having -- he also helped us to set up a proactive maintenance plan to avoid future issues. Eric is the only Mac consultant that I would recommend to anyone and I recommend him very highly."
Linda M.
Interline Brands
Year first hired: 2008
Top Qualities: Great Results, Expert, High Integrity
7-10-2009
Eric is an excellent and highly knowledgeable computer consultant. His response time is beyond what any other service technician has ever offered and hi work ethic has set the bar for level of customer service expectations. I recommend him to other colleaques and clients working on
Macintosh computers."
Service Category: Computer Consulting
Year first hired: 2006 (hired more than once)
Top Qualities: Expert, Good Value, High Integrity
Natalie McCray
6-17-2009
Eric is a specialist in his field and has the proven knowledge base to tackle even the most difficult computer or network challenges. His greatest attribute however is his ability to relate to his customers with sincerity and what seems to be effortless customer service. I highly recommend Eric as your number one computer resource.
Ben W.
HCRSOFTWARE
graphic designer/web designer
6-1-2009
Eric is a trusted and reliable resource. I highly recommend his service.
Bill C.
Year first hired: 2008 (hired more than once)
Top Qualities: Great Results, Personable, Good Value
4-20-2009
Eric,
I am very pleased with the way you set up my e-mail program. It is such a delight not having to use passwords and your grouping the two addresses makes using e-mail super easy.
Thanks again.
Alex P.
3-22-2009
Eric has always provided excellent problem solving initiative while not overcharging.
Year first hired: 2006 (hired more than once)
Top Qualities: Great Results, Expert, Good Value
Gordon M.
LinkedIn Recommendation
Jan Korb has endorsed your work as President at Macintosh Computer Consulting.
Details of the Recommendation: "Eric has been our Mac tech for 10+ years. He is extremely helpful in identifying system needs, troubleshooting, maintenance and providing options and estimates for purchases and upgrades. Eric makes maintaining our system turn-key, and is has added value to our team for many years."
Service Category: IT Consultant
Year first hired: 2001
Top Qualities: Great Results, Expert, High Integrity
4-7-2012
I am most pleased with Eric Francis' expertise in Mac technology. He is prompt, professional and friendly. Eric is informative to the customer concerning computer problems. His technical ability has always solved my computer problems. I recommend Eric Francis with complete confidence.
Albert E. Rossi. Jacksonville, FL
5-11-2012
After having tried another MAC service provider in the area, and being sold a bill of goods to provide all types of service and support I didn’t need, I called Eric. I was looking for routine service and support for my small home business as well as my personal computing needs. For more than a year, Eric has provided the most responsive, honest and educational MAC support that I could have ever asked for, without requiring me to sign a contract for unnecessary services.
Eric has provided both excellent routine support for my business and every day computing needs, as well as beyond excellent support when my MAC unexpectedly crashed. Eric advised me on how to move forward after the crash, restored my system and data, and created a more secure computing environment than ever before. His responsiveness in this situation was unparalleled. He was truly a lifesaver.
Not only does Eric provide great service and support, I trust that he will provide me with honest advice at an extremely reasonable price. Finally, I find that each opportunity that I have to work with Eric, I come away knowing more about my MAC, data storage, and general computing environment (including my iPhone) than I did before he came.
Susan Little
12-1-2010
I call Eric The Miracle Worker. He is THE BEST!!! I appreciate so much how he went above and beyond the normal to diagnose the problem on our 2006 IMAC so that we didn't have to replace it at this time. (Another tech company was not able to diagnose the problem.) Eric is a pleasure to work with, always on time for appointments, and the "turn around time" for repairs is very quick. He has a tremendous depth of technical knowledge, and the added ability of being able to explain it to this very non-technical computer user. When I need computer help again Eric is definitely the one I will call.
Margaret Stanley
9-1-2009
I have known and worked with Eric since he was the Macintosh Systems consultant at my employer's offices nearly 10 years ago. Since then, Eric has helped me with installation, troubleshooting and upgrades to make my Macintosh home computers perform in the best possible manner.
My home system is absolutely essential to managing the project challenges in my profession away from the office. Eric understands that critical link and has always been prompt and responsive with both his advice and his time in working on my Macintosh systems when necessary.
Most importantly, Eric works with me in a way that helps me to understand with him the path to solving technical issues when they arise. As knowledgeable as he is, he wants to empower his customers with a better understanding of their computer systems - and that helps me to do my job better!
Mike Barnhart
8-4-2009
I call Eric my computer guru. His in depth knowledge of the Mac computer and other components such as storage drives, etc. fills me with confidence, and the relief that comes with knowing my computer challenges will be carefully thought through and resolved in a timely manner."
Year first hired: 2005 (hired more than once)
Top Qualities: Personable, On Time, High Integrity
Lynn Curtin
7-17-2009
We have a fairly complex network in our department with 20 artists working from Mac servers and using primarily Adobe programs with unique plug-ins for automated pagination. Last year was a nightmare for us -- with a failing server and a drastically increased demand for output. We went through several consultants who only made matters worse for us. Finally, Eric came in and saved the day. He has more knowledge in the area than anyone who came before him (some at a much higher hourly rate) and not only did he resolve the problems we were having -- he also helped us to set up a proactive maintenance plan to avoid future issues. Eric is the only Mac consultant that I would recommend to anyone and I recommend him very highly."
Linda M.
Interline Brands
Year first hired: 2008
Top Qualities: Great Results, Expert, High Integrity
7-10-2009
Eric is an excellent and highly knowledgeable computer consultant. His response time is beyond what any other service technician has ever offered and hi work ethic has set the bar for level of customer service expectations. I recommend him to other colleaques and clients working on
Macintosh computers."
Service Category: Computer Consulting
Year first hired: 2006 (hired more than once)
Top Qualities: Expert, Good Value, High Integrity
Natalie McCray
6-17-2009
Eric is a specialist in his field and has the proven knowledge base to tackle even the most difficult computer or network challenges. His greatest attribute however is his ability to relate to his customers with sincerity and what seems to be effortless customer service. I highly recommend Eric as your number one computer resource.
Ben W.
HCRSOFTWARE
graphic designer/web designer
6-1-2009
Eric is a trusted and reliable resource. I highly recommend his service.
Bill C.
Year first hired: 2008 (hired more than once)
Top Qualities: Great Results, Personable, Good Value
4-20-2009
Eric,
I am very pleased with the way you set up my e-mail program. It is such a delight not having to use passwords and your grouping the two addresses makes using e-mail super easy.
Thanks again.
Alex P.
3-22-2009
Eric has always provided excellent problem solving initiative while not overcharging.
Year first hired: 2006 (hired more than once)
Top Qualities: Great Results, Expert, Good Value
Gordon M.
